The week of January 7th 2008 is one that I won't soon forget. It was the week that I had arthroscopic surgery on my knee. That kept me out most of the week. But that wasn't was so bad. What was really bad is that both of my technicians - my revenue producers - had surgery too. What are the odds?
My office manager was not very happy that all three people capable of handling service calls were either in the hospital or recovering at home. Luckily I know a guy who is doing the same thing we are, is good at what he does, and trustworthy to boot. So he was able to cover for us. But it's not likely we'll be on the plus side of that equation once the invoices are settled. But the customers were covered and my office manager was able to keep from pulling her hair out for the most part.
So what would you do if most - or all - of your work force were out of the office? Whether is was illness, natural disaster or even a strike, you could be down for days. Does your business have a plan to deal with a situation like this? Believe me, I'm thinking hard on this one.
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